TFG Customer Services Agent (108 Flexi)

 

Position Description:

Customer Services Agent (108 Flexi)

Challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfil the roles of Call Centre Representatives

Your main responsibility would be to:

  • Answer all enquiries and requests from customers and stores accurately
  • Achieve productivity and quality standards in the department
  • Process all requests in line with operational procedures in the department
  • Respond to customer queries via email
  • Assist other internal stakeholders with customer queries

 

 As an ideal candidate you must:

  • Have a Matric Certificate
  • Have 1 year of proven Customer Services experience within a Call Centre Environment
  • Previous experience within Customer services is essential
  • Have a typing speed of 25 wpm.
  • Be familiar with MS Office
  • Have excellent communication skills, particularly in English
  • Be highly customer focused
  • Have outstanding listening skills
  • Have a high degree of stress tolerance
  • Have high energy levels
  • Be able to work flexible hours.
  • Reliable transport (public or private)
  • Be available to work public holidays and weekends
  • Must be available between 08h00 – 21h00 Monday – Sunday

 

 

Job ID6575

Position Type: Full-Time

Job Function: Call Centre

Division: TFG Financial Services

Province: Western Cape

Location: Cape Town North

Suburb: Parow (Parow)

 

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

 

 

Click here to apply online

By summers